Service Drive Manager

Mercedes--benz-Grou; Wilsonville (OR); On-site; USD 96,000 - 144,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Career growth

Vehicle purchase discounts

Service discounts

Job summary

Swickard Auto Group's Mercedes-Benz of Wilsonville flagship location seeks a hands-on Service Drive Manager to keep shop flow clear, support advisors, ensure repair orders are closed, and guests are taken care of. You will operate alongside the drive team to meet Mercedes-Benz standards in a high-volume luxury environment.

The role requires 2+ years in service leadership at a franchised dealership, familiarity with MBZ processes, and strong RO knowledge.

Qualifications

• 2+ years of service advisor, service drive, or fixed ops leadership experience at a franchised dealership.
• Mercedes-Benz or luxury brand service experience is a strong plus.
• Strong working knowledge of repair order processes from write-up to closure.
• Operationally sharp and detail-oriented; proactive problem solving.
• Calm, professional under the pressure of a high-volume luxury service drive.
• Clear communicator who earns trust of advisors, technicians, and guests.
• Reynolds & Reynolds or CDK experience preferred.
• Valid driver's license with a clean driving record.

Responsibilities

• Support service advisors with day-to-day drive operations and navigate shop flow issues.
• Monitor active repair orders and ensure timely progression and approvals.
• Oversee repair order closure and ensure accurate documentation and payments.
• Handle guest escalations with a solution-first approach at the drive level.
• Coordinate with shop foreman to balance technician workload and inform guests of delays.
• Ensure all transactions are processed accurately and reconciled daily.
• Coach the service advisor team with process reminders and on-the-spot guidance.
• Serve as a communication bridge between shop, advisors, and guests.

Skills

Service drive leadership

Franchised dealership experience

Strong RO process knowledge

Calm under pressure

Clear communicator

Tools

Reynolds & Reynolds

CDK

Job description

Wilsonville, OR | Mercedes-Benz | Luxury brand | Hospitality | Fixed ops | Service drive | Shop flow | Advisor support | CSI | Repair order | Portland metro | Pacific Northwest | Veterans encouraged to apply | $96,000 - $144,000/yr

IS THIS YOU?

• You're an experienced service professional who thrives on the drive -- you keep shop flow moving, support your advisors when issues arise, and resolve guest concerns before they escalates
• You're detail-oriented and operationally sharp -- repair orders get closed, money gets collected, and nothing falls through the cracks on your watch
• You're ready to be the operational backbone of the service drive at Swickard's flagship Oregon Mercedes-Benz store, where the standard is high and your contributions are visible every day

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Mercedes-Benz of Wilsonville is Swickard's flagship Oregon location and a consistent Best of the Best Mercedes-Benz store. The service drive here moves at the pace a high-volume luxury operation demands -- and the Service Drive Manager is the person who keeps that operation running smoothly. This is a hands-on support role: you're on the drive, alongside your advisors, making sure shop flow is clear, guests are taken care of, repair orders are closed, and money is collected. The detail work and the people work happen at the same time, and you're good at both.

WHAT YOU'LL DO

• Support service advisors with day-to-day drive operations -- stepping in to help navigate shop flow issues, technician communication, and scheduling challenges as they arise
• Monitor active repair orders throughout the day -- ensuring ROs are progressing on time, approvals are obtained, and nothing is aging without a clear reason
• Oversee repair order closure -- confirming all work is documented, customer pay and warranty claims are accurate, and ROs are closed and collected in a timely manner
• Handle guest escalations and concerns with composure and a solution-first approach -- resolving issues at the drive level before they require service management involvement
• Monitor shop flow and technician workload in coordination with the shop foreman -- identifying bottlenecks, communicating delays to advisors, and keeping guests updated proactively
• Ensure all cash, credit, and warranty transactions are processed accurately and that collected funds are reconciled at the end of each day
• Support the service advisor team with coaching moments, process reminders, and on-the-spot guidance that keeps the drive running to the Mercedes-Benz standard
• Serve as a communication bridge between the shop, the advisors, and guests -- keeping everyone aligned and informed throughout the service process

WHAT WE'RE LOOKING FOR

• 2+ years of service advisor, service drive, or fixed ops leadership experience at a franchised dealership -- required
• Mercedes-Benz or luxury brand service experience a strong plus -- familiarity with MBZ service processes, RO structure, and brand standards is a meaningful advantage
• Strong working knowledge of repair order processes -- from write-up through closure, payment collection, and warranty documentation
• Operationally sharp and detail-oriented -- you notice what's falling behind and you do something about it
• Calm, professional, and effective under the pressure of a high-volume luxury service drive
• Clear communicator who earns the trust of advisors, technicians, and guests equally
• Reynolds & Reynolds or CDK experience preferred
• Valid driver's license with a clean driving record

WHAT WE OFFER

• $96,000 - $144,000/yr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career growth -- strong service drive leaders at Swickard grow into Service Manager and fixed ops leadership roles
• Employee vehicle purchase and service discounts
• A high-volume, flagship luxury store where your operational contributions are seen and valued every day

WHY MERCEDES-BENZ OF WILSONVILLE

• The Service Drive Manager at a Best of the Best Mercedes-Benz flagship store has direct and daily impact on the guest experience, the shop's efficiency, and the drive's financial performance -- this role matters and the results show it
• A high-volume operation that rewards people who are organized, calm under pressure, and genuinely good at keeping things moving without losing the hospitality standard
• Wilsonville's position at the heart of the Portland metro's southern corridor means consistent service volume and a loyal, high-expectation guest base that notices the difference a well-run drive makes
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the operational standard for the service drive, every shift

If you're a hands-on service professional ready to own the operational detail and people work of a flagship luxury service drive -- keeping shop flow clear, advisors supported, repair orders closed, and guests taken care of -- we'd like to meet you.