Luxury Service Advisor — Elevate the Customer Experience

Keeler Collision; Westport (CT); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

401(k) plan

Vacation time

Sick leave

Personal time off

Career development

Job summary

Lexus of Westport is seeking an experienced, customer-focused Service Advisor to join our luxury service team of professionals. You will be the primary contact between customers and the service department, ensuring every visit is professional, transparent, and exceeds expectations.

Responsibilities include greeting customers, documenting repair requests, recommending services per manufacturer guidelines, preparing estimates, communicating with technicians, and delivering timely status updates to

Qualifications

• Luxury dealership experience is a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and problem-solving abilities.
• Computer proficiency; CDK experience is a plus.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet customers promptly and provide an outstanding service experience.
• Listen to customer concerns and accurately document repair requests.
• Recommend maintenance and repair services based on manufacturer guidelines.
• Prepare estimates and explain recommended repairs clearly.
• Communicate with technicians throughout the repair process.
• Keep customers informed with timely updates on vehicle status.
• Review completed repairs, invoices, and maintenance recommendations upon delivery.
• Help achieve department CSI, productivity, and sales goals.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Problem-solving

CDK experience

Tools

CDK experience

Job description

Lexus of Westport is seeking an experienced, customer-focused Service Advisor to join our luxury service team of professionals. You will be the primary contact between customers and the service department, ensuring every visit is professional, transparent, and exceeds expectations.

Responsibilities include greeting customers, documenting repair requests, recommending services per manufacturer guidelines, preparing estimates, communicating with technicians, and delivering timely status updates to