Luxury Auto Service Advisor — Customer Experience & Growth

Lexus of Austin; Austin (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health care options

401k plan with company match

Career growth opportunities

Training resources and development

Values-driven culture

Job summary

Lexus of Austin is seeking an experienced Service Advisor to bridge customers and the service department. You will schedule appointments, review service history, and communicate maintenance needs along with estimated costs, ensuring a smooth ownership experience.

The role emphasizes accuracy, customer focus, and teamwork in a fast-paced, luxury automotive environment. Training and a comprehensive benefits program are provided to support growth and success.

Qualifications

• Experience as Automotive Service Advisor or similar role.
• Strong knowledge of vehicle maintenance recommendations and repairs.
• Ability to explain repair options and provide accurate estimates.

Responsibilities

• Schedule customer service appointments and manage repair timelines.
• Review service history and relay important information to customers.
• Provide accurate cost estimates and explain recommendations.

Skills

Customer service

Communication

Scheduling appointments

Estimate preparation

Vehicle knowledge

Job description

Lexus of Austin is seeking an experienced Service Advisor to bridge customers and the service department. You will schedule appointments, review service history, and communicate maintenance needs along with estimated costs, ensuring a smooth ownership experience.

The role emphasizes accuracy, customer focus, and teamwork in a fast-paced, luxury automotive environment. Training and a comprehensive benefits program are provided to support growth and success.