Luxury Auto Service Advisor

Performance Of Brentwood; Nashville (TN); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health and dental insurance

Closed Sundays and major holidays

Paid vacation days

Paid Lexus training

Vehicle reimbursement program

IRA match program

Christmas club program

Job summary

Lexus of Nashville is seeking an exceptional Service Consultant to join its fast-paced, guest-focused team at our premier luxury dealership.

You will guide guests through their service experience, coordinate with technicians, and communicate repair needs and costs clearly, maintaining the brand's high standards.

The role emphasizes customer satisfaction, professional presentation, and teamwork, with comprehensive benefits and ongoing Lexus training.

Qualifications

• High school diploma or GED required.
• Basic mechanical understanding of automobiles preferred.
• Strong customer relations and communication skills.
• Must pass pre-employment screenings including background check and driver status.

Responsibilities

• Recommend repairs and services that support each customer's needs.
• Confirm warranty and service contract coverage and explain provisions.
• Manage service appointment scheduling and gather information.
• Collaborate with service greeters for a smooth check-in.
• Communicate customer concerns to technicians and coordinate test drives.
• Prepare detailed repair orders with symptoms, causes, and services.

Skills

Customer relations

Verbal communication

Written communication

Computer literacy

Team orientation

Attention to detail

Professional demeanor

Education

High school diploma or GED

Tools

Reynolds and Reynolds

Job description

Lexus of Nashville is seeking an exceptional Service Consultant to join its fast-paced, guest-focused team at our premier luxury dealership.

You will guide guests through their service experience, coordinate with technicians, and communicate repair needs and costs clearly, maintaining the brand's high standards.

The role emphasizes customer satisfaction, professional presentation, and teamwork, with comprehensive benefits and ongoing Lexus training.