Luxury Service & After-Sales Advisor

US04 Richemont North America, Inc.; Village of Pelham (NY); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Wellness reimbursement

Paid time off

Volunteer time off

Job summary

Cartier North America on Fifth Avenue in New York is seeking a Service Advisor to deliver exceptional client service, provide technical explanations, and resolve after-sales issues to uphold the Maison’s standards.

The role requires 2–5 years in luxury retail or hospitality, a college degree preferred, and strong communication. Proficiency in MS Office and SAP knowledge are a plus; you must be able to work retail hours, including weekends.

Qualifications

• Education: College degree preferred.
• Required Experience: 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
• Technical Skills: Must be available to work retail hours including weekends. Computer and internet savvy. MS Office experience required, SAP knowledge preferred.
• Personal Skills: Additional language skills (Mandarin, Portuguese, Russian) are a plus. Excellent interpersonal and communication skills are required.

Responsibilities

• Deliver warm, gracious client service and communicate expertly on product servicing policies.
• Apply technical knowledge to advise clients on service needs and related sales opportunities (straps, links).
• Support daily boutique operations, inventory handling, setup/breakdown, and visual maintenance of cases.

Skills

Customer service

MS Office

SAP knowledge

Multilingual skills

Education

College degree preferred

Tools

SAP software

Job description

Cartier North America on Fifth Avenue in New York is seeking a Service Advisor to deliver exceptional client service, provide technical explanations, and resolve after-sales issues to uphold the Maison’s standards.

The role requires 2–5 years in luxury retail or hospitality, a college degree preferred, and strong communication. Proficiency in MS Office and SAP knowledge are a plus; you must be able to work retail hours, including weekends.