Luxury Service Advisor

Internationaltoyota; Waukesha (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive group in Waukesha seeks a Service Advisor to enhance customer satisfaction and drive sales. You will interact with customers, perform vehicle inspections, and recommend repairs while ensuring excellent communication with technicians. Join a family-owned organization committed to employee growth and a long-term career in the automotive industry.

Benefits

Paid training

Paid vacation

Flexible work hours

Medical, dental, and vision insurance

401K with company match

Closed Sundays

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Experience as a Service Advisor or similar role required.

Responsibilities

• Greeting customers and gathering information about vehicle issues.
• Performing visual inspections and providing repair recommendations.
• Keeping customers informed about repair progress.

Skills

Customer Satisfaction

Communication

Sales

Education

Experience as a Service Advisor

Tools

ADP

Job description

If you are outgoing, great with customers and sales-oriented, we'd like you to join our team! State-of-the-art facilities in new construction!

KEY RESPONSIBILITIES:

1. Customer interaction: Greeting customers, listening to their vehicle concerns, and gathering information about the issue.
2. Vehicle inspection: Performing a basic visual inspection of the vehicle to identify potential problems.
3. Diagnosis and repair recommendations: Consulting with technicians to diagnose issues, explaining repair options to customers, and providing cost estimates.
4. Repair order creation: Preparing detailed repair orders outlining necessary work, parts, and estimated costs.
5. Communication with technicians: Clearly communicating customer needs and concerns to service technicians.
6. Customer updates: Keeping customers informed about the progress of repairs and addressing questions or concerns.
7. Sales opportunities: Up-selling additional services or maintenance packages as needed.
8. Scheduling appointments: Booking future service appointments for customers.
9. Complaint resolution: Handling customer complaints and working to resolve issues.
10. Maintaining records: Keeping accurate customer and vehicle service history records.

WE OFFER:

• Paid training
• Paid vacation
• Flexible work hours
• Medical, dental, and vision insurance
• 401K with company match
• Closed Sundays

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is required
• Above-average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• ADP computer experience is a plus

Positions are available at various locations across all brands: Porsche, Mercedes Benz, BMW, and Audi.

The International Autos Group is a family-owned and operated group of dealerships serving customers in Milwaukee, Sheboygan, Chicago, Northwest Indiana, and Minnesota. The organization is owned by Ralph Mauro, son of Frank Mauro, who purchased his original dealership in 1968. Ralph instilled strong work ethics in his son, Francis, now the third generation in the auto industry. The International Autos Group is committed to promoting employee growth within the company.