Luxury Service Advisor

International Alfa Romeo; Waukesha (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive group in Waukesha is seeking an outgoing Service Advisor to join their team. This role involves customer interaction, vehicle inspections, and providing repair recommendations. The ideal candidate will have a proven track record in customer satisfaction and a desire for a long-term career. Enjoy benefits such as paid training, flexible hours, and medical coverage in a supportive environment.

Benefits

Paid training

Paid vacation

Flexible work hours

Medical, dental, and vision

401K with company match

Closed Sundays

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Experience as a Service Advisor or similar role required.

Responsibilities

• Greeting customers and gathering information about their vehicle issues.
• Performing basic visual inspections and consulting with technicians.
• Up-selling additional services or maintenance packages.

Skills

Customer Satisfaction

Communication

Sales

Education

High School Diploma

Tools

ADP

Job description

If you are outgoing, great with customers, and sales-oriented, we'd like you to join our team! State-of-the-art facilities in new construction!

KEY RESPONSIBILITIES:

1. Customer interaction: Greeting customers, listening to their concerns about their vehicle, and gathering information about the issue.
2. Vehicle inspection: Performing a basic visual inspection of the vehicle to identify potential problems.
3. Diagnosis and repair recommendations: Consulting with technicians to diagnose issues, explaining repair options to customers, and providing cost estimates.
4. Repair order creation: Preparing detailed repair orders outlining the necessary work, parts, and estimated costs.
5. Communication with technicians: Clearly communicating customer needs and concerns to the service technicians.
6. Customer updates: Keeping customers informed about the progress of their repairs and addressing any questions or concerns.
7. Sales opportunities: Up-selling additional services or maintenance packages as needed.
8. Scheduling appointments: Booking future service appointments for customers.
9. Complaint resolution: Handling customer complaints and working to resolve issues.
10. Maintaining records: Keeping accurate customer and vehicle service history records.

WE OFFER:

• Paid training
• Paid vacation
• Flexible work hours
• Medical, dental, and vision
• 401K with company match
• Closed Sundays

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is required
• Above-average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• ADP computer experience is a plus

Positions available at various locations across all brands: Porsche, Mercedes Benz, BMW, and Audi.

The International Autos Group is a family-owned and operated group of dealerships serving customers in Milwaukee, Sheboygan, Chicago, Northwest Indiana, and Minnesota. The organization was founded by Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Ralph instilled strong work ethics in his son, Francis, the third generation of the Mauro family in the auto industry. The International Autos Group is committed to promoting employee growth within the company.