Luxury Brand Service Advisor - Brown Deer, Milwaukee, Waukesha

International Alfa Romeo; Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive service center seeks an outgoing and customer-oriented Service Advisor to join their team in Milwaukee. You will interact with customers, perform vehicle inspections, and facilitate effective communication between customers and technicians. Experience in a similar role is essential, and the company offers competitive benefits including paid training and vacation.

Benefits

Paid training

Paid vacation

Flexible work hours

Medical, dental, and vision

401K with company match

Closed Sundays

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant.
• Above average energy level and personal integrity.

Responsibilities

• Greeting customers and gathering information about their vehicle issues.
• Performing visual inspections and diagnosing vehicle problems.
• Preparing detailed repair orders and keeping customers updated.

Skills

Customer Satisfaction

Communication

Sales

Education

Experience as Service Advisor or similar

Tools

ADP

Job description

If you are outgoing, great with customers and sales oriented - we'd like you to join our team! State of the art facilities - new construction!

KEY RESPONSIBILITIES:

Customer interaction:Greeting customers, listening to their concerns about their vehicle, and gathering information about the issue.

Vehicle inspection:Performing a basic visual inspection of the vehicle to identify potential problems.

Diagnosis and repair recommendations:Consulting with technicians to diagnose issues, explaining repair options to customers, and providing cost estimates.

Repair order creation:Preparing detailed repair orders outlining the necessary work, parts, and estimated costs.

Communication with technicians:Clearly communicating customer needs and concerns to the service technicians.

Customer updates:Keeping customers informed about the progress of their repairs and addressing any questions or concerns.

Sales opportunities:Up-selling additional services or maintenance packages as needed.

Scheduling appointments:Booking future service appointments for customers.

Complaint resolution:Handling customer complaints and working to resolve issues.

Maintaining records:Keeping accurate customer and vehicle service history records.

WE OFFER:

• Paid training
• Paid vacation
• Flexible work hours
• Medical, dental, and vision
• 401K with company match
• Closed Sundays

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• ADP computer experience a plus

Positions available at various locations across all brands: Porsche, Mercedes Benz, BMW and Audi

The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company.