Customer service specialist in the automotive industry with Slovenian

Convergys; Mission (KS); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Specialist to join their automotive team. This role is pivotal in delivering exceptional service, handling customer inquiries, and resolving issues with warmth and professionalism. As a key player in enhancing customer experiences, you'll utilize your automotive knowledge and communication skills to support clients effectively. The company offers a supportive remote work environment, comprehensive benefits, and thorough training to ensure your success. If you're passionate about customer service and eager to make a difference, this opportunity is perfect for you.

Benefits

Comprehensive benefits

Private medical healthcare

Life insurance

Team-building events

Fully paid training

Team leader support

Qualifications

• 1+ years of experience in a call center or customer service role.
• Strong communication skills in Slovenian (C1) and English (B2).

Responsibilities

• Respond to customer inquiries via phone, chat, and email.
• Maintain documentation of customer interactions in the CRM system.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Automotive knowledge

CRM systems

Education

High school diploma or equivalent

Experience in customer service

Tools

CRM software

Job description

Customer service specialist in the automotive industry with Slovenian

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Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Posted on: 4 Days Ago

Job Requisition ID: R1555122

Job Title:

Customer service specialist in the automotive industry with Slovenian

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Your responsibilities:

• Respond promptly and professionally to customer inquiries via phone, chat, and email.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Stay updated on product offerings, services, policies, and procedures to provide accurate information to customers.
• Exhibit warmth and enthusiasm in every customer interaction.
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

Our requirements:

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
• Strong communication skills, with a minimum C1 level in Slovenian and B2 level in English.
• Ability to remain calm and tactful when dealing with customers.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.
• Willingness to learn and adapt to new technologies and processes.

Optional

• Experience with other luxury Brands and Customers Relationship Management Systems (CRM).

What we offer:

• Remote work from home
• Comprehensive benefits (my benefit system, private medical healthcare, life insurance)
• Team-building events
• Fully paid training to prepare you for direct contact with customers
• Team leader support at every stage of cooperation
• Stable full-time employment based on an employment contract

Language Requirements: English (Required), Slovak (Required)

Time Type: Full-Time