Luxury Brand Service Advisor - Brown Deer, Milwaukee, Waukesha

Internationaltoyota; Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive group in Milwaukee is seeking a Service Advisor to join their team. The role involves customer interaction, vehicle inspections, and providing repair recommendations. Ideal candidates will have a proven record of customer satisfaction and experience in similar positions. The company offers a supportive environment with paid training, flexible hours, and comprehensive benefits.

Benefits

Paid training

Paid vacation

Flexible work hours

Medical, dental, and vision insurance

401K with company match

Closed Sundays

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Experience as a Service Advisor or similar role required.
• Desire for a long-term career with a growing organization.

Responsibilities

• Greeting customers and gathering information about vehicle issues.
• Performing basic visual inspections of vehicles.
• Consulting with technicians to diagnose issues and explain repair options.

Skills

Customer satisfaction

Sales orientation

Communication

Tools

ADP computer

Job description

Job Description: Service Advisor

We are seeking outgoing, customer-focused, and sales-oriented individuals to join our team at state-of-the-art facilities with new construction!

Key Responsibilities:

1. Customer interaction: Greeting customers, listening to their concerns about their vehicle, and gathering information about the issue.
2. Vehicle inspection: Performing a basic visual inspection of the vehicle to identify potential problems.
3. Diagnosis and repair recommendations: Consulting with technicians to diagnose issues, explaining repair options to customers, and providing cost estimates.
4. Repair order creation: Preparing detailed repair orders outlining the necessary work, parts, and estimated costs.
5. Communication with technicians: Clearly communicating customer needs and concerns to the service technicians.
6. Customer updates: Keeping customers informed about the progress of their repairs and addressing any questions or concerns.
7. Sales opportunities: Up-selling additional services or maintenance packages as needed.
8. Scheduling appointments: Booking future service appointments for customers.
9. Complaint resolution: Handling customer complaints and working to resolve issues.
10. Maintaining records: Keeping accurate customer and vehicle service history records.

What We Offer:

• Paid training
• Paid vacation
• Flexible work hours
• Medical, dental, and vision insurance
• 401K with company match
• Closed Sundays

Requirements:

• Proven record of achieving exceptional customer satisfaction
• Experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is required
• Above-average energy level
• Desire for a long-term career with a growing organization
• Personal and professional integrity
• ADP computer experience is a plus

Positions are available across various locations and brands, including Porsche, Mercedes Benz, BMW, and Audi.

The International Autos Group is a family-owned and operated dealership group serving customers in Milwaukee, Sheboygan, Chicago, Northwest Indiana, and Minnesota. Founded by Ralph Mauro, who was inspired by his father Frank Mauro's legacy of strong work ethics, the group is committed to employee growth and development.