Shopify Customer Service Specialist

New Zealand Cricket; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company seeks a NZ-based Customer Support and Admin superstar. This fully remote role involves managing customer queries, handling orders, and providing excellent service. With a commitment to the outdoor retail sector, applicants should be highly organised and passionate about customer service. Ideal candidates will possess at least 5 years of experience and be ready to adapt to various software tools.

Qualifications

• Minimum 5 years in customer service or admin role.
• Fast learner of software tools and detail-oriented.
• Experience in e-commerce or logistics is highly regarded.

Responsibilities

• Respond to customer queries via email, live chat, and phone.
• Manage orders, returns, and tracking through Shopify.
• Assist with admin and marketing-related tasks.

Skills

Organisational Skills

Customer Service

E-commerce Knowledge

Tools

Shopify

Google Drive

Job description

Fully remote role with virtual training provided. Work from home!

Are you a calm, capable, and highly organised individual with a knack for systems and a love for customer service?

We are Blue Bohemian, (formerly Lotus Belle Tents), an iconic kiwi owned and operated business for over 12 years. Our iconic glamping tents have featured at Coachella, Burning Man, and in luxury Airbnbs across Australasia and the U.S. We’re now seeking a NZ-based Customer Support and Admin superstar to join our tight-knit team and help us continue delivering world-class service. We have recently rebranded so its a great time to join our teamas we enter an exciting new phase

Key Responsibilities:

Respond to customer queries via email, live chat, and phone calls (mostly B2C with some B2B)

Manage orders, returns, and tracking through Shopify and Excel

Liaise with our warehouse and logistics partners

Maintain accurate product listings on Shopify and 3rd party channels like ETSY and Trademe and customer support documentation

Assist with admin and marketing-related tasks

Who You Are:

Minimum 5 years’ experience in professional customer service, admin, or e-commerce

Exceptionally organised, detail-oriented, reliable and systems-driven

Calm under pressure, exceptionally well organised and emotionally mature

Fast learner of software tools (Shopify, Google Drive, inventory systems - we have 3 warehouses across the Group: USA, Australia and NZ)

Familiarity with the U.S. and Australian market is a plus

Previous experience in ecommerce or logistics support highly regarded

Need to have a passion for the outdoor retail sector and preference given to avid campers, tiny homesteaders, glampers, trampers, yogis and sports enthusiasts

Training & Work Conditions:

This is a fully remote role with comprehensive online onboarding and weekly check-ins

We use Hubstaff for time tracking and accountability

You’ll report directly to our Australian-based founder and be supported by our NZ-based director

How to Apply (Please read carefully):

To help us identify genuinely interested applicants:

Include a tailored cover letter explaining why you are uniquely suited to this role.
Generic or AI-generated applications will not be considered.

Visit our website and include in your cover letter: One detail or feature you love about our business, and One small error, typo, or suggestion for improvement on any page.
This demonstrates your initiative and attention to detail — essential traits for this role!

This role is for a NZ-based candidate only. We’re looking for someone committed and enthusiastic who can grow with us and stay for at least 12 months. Must be available to work early so we can capture the US timezone 7am NZT. Work load 4-5 hours a day with room to grow. Website www.bluebohemian.co.nz

IMPORTANT NOTES:

Please DO NOT apply or contact us via the website. Please DO NOT call our customer service number on our website. Please apply via Seek ONLY.

It is a requirement for application for this role to individualised cover letter

It is a requirement for this role for shortlisted applicants to conduct a short personality test

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a customer service specialist? Do you have customer service experience? Are you available to work public holidays? How many years' experience do you have as a customer service consultant?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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