Luxury Sales Support Specialist

Tapestry; Denver (CO); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid Paternity and Maternity leave

Commuter Benefits

Job summary

Coach is seeking a Sales Support Associate for our Denver store. You will welcome clients, maintain a polished sales floor, operate POS, and help with stock and shipments to ensure a seamless checkout experience.

The role requires at least 1 year in retail, preferably luxury, strong English, and excellent customer service. Flexible schedule including nights, weekends, and peak periods is expected. Base pay ranges from $15 to $22 per hour, plus comprehensive benefits.

Qualifications

• 1+ year of retail/cashier experience, preferably in luxury retail.
• Strong knowledge of fashion trends and marketplace.
• Proficient with POS systems and basic computer skills.
• Excellent communication and customer service; strong English skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement and local market presence.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer data where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and perform visual merchandising updates.
• Support sales floor activities and respond to customer requests; collaborate with team.
• Maintain housekeeping standards and follow Loss Prevention guidelines.

Skills

Cash handling

Customer service

Cashier experience

English proficiency

Tools

Cash register system

POS (Mobile POS)

iPad

Walkie talkie

Job description

Coach is seeking a Sales Support Associate for our Denver store. You will welcome clients, maintain a polished sales floor, operate POS, and help with stock and shipments to ensure a seamless checkout experience.

The role requires at least 1 year in retail, preferably luxury, strong English, and excellent customer service. Flexible schedule including nights, weekends, and peak periods is expected. Base pay ranges from $15 to $22 per hour, plus comprehensive benefits.