Luxury Retail Sales Support Specialist

Tapestry, Inc.; South Valley (NM); On-site; USD 2,066,000 - 2,549,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance and Tuition aid

Job summary

Coach is seeking a Sales Support Associate to enhance the store’s efficiency and deliver a premium service experience. You will greet clients, assist with purchases at the cash wrap, and keep the sales floor organized while supporting stock movements and replenishment.

The role requires strong communication, a fast-paced work style, and a flexible schedule including nights and weekends. Prior luxury retail exposure is preferred and base pay starts at $15.00 per hour.

Qualifications

• 1+ of previous retail experience (cashier/stock or sales) in luxury or premium service is preferred.
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (iPad/laptop), Mobile POS and Internet; ability to read price sheets.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

POS systems

Tools

Cash register systems

Walkie talkie

Mobile POS

iPad

Job description

Coach is seeking a Sales Support Associate to enhance the store’s efficiency and deliver a premium service experience. You will greet clients, assist with purchases at the cash wrap, and keep the sales floor organized while supporting stock movements and replenishment.

The role requires strong communication, a fast-paced work style, and a flexible schedule including nights and weekends. Prior luxury retail exposure is preferred and base pay starts at $15.00 per hour.