Luxury Retail Sales Support Specialist

Tapestry, Inc.; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, part of the Tapestry family, seeks a Sales Support Associate to warmly assist clients, manage the POS, and ensure stock flow from receipt to sale. You will support brand standards, contribute to visual merchandising, and engage the local market with professionalism.

The role requires 1+ year in luxury retail, strong English, and a keen fashion sense, with flexible scheduling including nights and weekends. Base pay is competitive with benefits outlined.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cashier

English proficiency

Tools

POS systems

Job description

Coach, part of the Tapestry family, seeks a Sales Support Associate to warmly assist clients, manage the POS, and ensure stock flow from receipt to sale. You will support brand standards, contribute to visual merchandising, and engage the local market with professionalism.

The role requires 1+ year in luxury retail, strong English, and a keen fashion sense, with flexible scheduling including nights and weekends. Base pay is competitive with benefits outlined.