Luxury Sales Support Associate – Customer Experience

kate spade new york; Livermore (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in Livermore to help ensure store efficiency and deliver a memorable customer experience. You will greet clients, operate POS at the cash wrap, process shipments, keep the stockroom organized, and support merchandising initiatives.

The role requires 1+ year of retail experience, fashion awareness, strong English, and the ability to multitask in a fast-paced environment with a flexible schedule including nights and weekends.

Qualifications

• 1+ years of retail experience, preferably in luxury retail.
• Knowledge of fashion trends and competition in the marketplace.
• Proficiency with iPad/laptop, POS and cash handling.
• Detail-oriented with strong organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in policy.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management.

Skills

Retail experience

Cash handling

POS systems

Customer service

Stock/merchandising

English proficiency

Tools

iPad

Walkie talkie

Cash register

Job description

Coach is seeking a Sales Support Associate in Livermore to help ensure store efficiency and deliver a memorable customer experience. You will greet clients, operate POS at the cash wrap, process shipments, keep the stockroom organized, and support merchandising initiatives.

The role requires 1+ year of retail experience, fashion awareness, strong English, and the ability to multitask in a fast-paced environment with a flexible schedule including nights and weekends.