Luxury Sales & Guest Experience Associate

Tapestry; Livermore (CA); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

401K

Job summary

Coach is a global fashion house seeking a Sales Support Associate in Livermore, CA to help drive store success. You will warmly welcome clients, assist on the floor, and maintain an organized cash wrap and stockroom, while upholding our brand standards.

The role requires 1+ year of retail experience, knowledge of cash register systems, and basic computer skills. Strong English communication is essential for delivering exceptional service.

Qualifications

• 1+ years of retail experience, preferably in luxury, cashier/stock experience.
• Knowledge of cash register systems and basic computer skills (iPad/laptop).
• Strong English language proficiency and excellent communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where allowed.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests; comply with Loss Prevention guidelines.

Job description

Coach is a global fashion house seeking a Sales Support Associate in Livermore, CA to help drive store success. You will warmly welcome clients, assist on the floor, and maintain an organized cash wrap and stockroom, while upholding our brand standards.

The role requires 1+ year of retail experience, knowledge of cash register systems, and basic computer skills. Strong English communication is essential for delivering exceptional service.