Luxury Sales Supervisor & Clienteling Expert

Vince; Carlsbad (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Vince in Carlsbad, CA is seeking a sales supervisor who leads with selling and elevates every client interaction. You bring energy, expertise, and a genuine passion for the Vince brand to inspire confidence and loyalty.

You will drive personal sales, build a robust client book through proactive outreach, mentor the team on elevated service, and support store operations to maintain the Vince luxury experience.

Qualifications

• 2+ years experience in retail sales, preferably luxury.
• Proven ability to meet or exceed sales goals.
• Strong verbal and written communication.
• Comfortable with POS systems and CRM tools.
• Flexible schedule including weekends/evenings/holidays.

Responsibilities

• Consistently achieves and exceeds personal sales goals, KPIs, and clienteling expectations
• Building a deep understanding of our fabrics, fits, construction, and design intent and use it as a selling tool to inspire confident purchasing decisions
• Cultivate and grow a robust client book through proactive outreach (SMS, email, personalized follow-up, and referrals) to generate repeat business and deepen client loyalty
• Speak confidently about the Vince aesthetic. Turning standard styling conversations into meaningful, brand-focused interactions that drive sales
• Convert walk-in traffic into loyal clients through elevated engagement, strategic wardrobing, and a genuine consultative selling approach
• Model best-in-class selling and clienteling behaviors on the floor to inspire and elevate the rest of the team
• Support store operation as needed including POS, merchandising, inventory, and visual standards to maintain an environment that reflects the Vince luxury experience
• Uphold all company policies, including loss prevention and operational procedures

Skills

Clienteling

Sales Goal Achievement

Luxury Brand Knowledge

Communication Skills

Team Collaboration

Tools

POS Systems

CRM Tools

Microsoft Office

Job description

Vince in Carlsbad, CA is seeking a sales supervisor who leads with selling and elevates every client interaction. You bring energy, expertise, and a genuine passion for the Vince brand to inspire confidence and loyalty.

You will drive personal sales, build a robust client book through proactive outreach, mentor the team on elevated service, and support store operations to maintain the Vince luxury experience.