Luxury Sales & Service Specialist

Hermès International S.A.; Ohio; On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Commission and bonus incentives based

Medical, Dental, Vision

Life Insurance and Disability

Paid time off (vacation, holidays, etc

Parental leave

401(k) with matching

Product discount

EAP resources

Job summary

Hermès Miami Boutique is seeking a Selling and Service Assistant to support front and back of house operations in a fast-paced luxury boutique. You will process transactions, assist with client services, and help maintain stock room and CRM records.

This role emphasizes high levels of service, accurate POS procedures, and collaboration with management and sales teams. The position requires retail experience in a luxury setting, strong communication, and the ability to multi-task while upholding

Qualifications

• 1 year retail experience, luxury environment preferred.
• Strong communication skills.
• Experience with POS and/or cash handling strongly preferred.
• Customer service oriented.
• Ability to multi-task.
• Detail oriented.
• Strong organizational skills.
• Computer skills: Microsoft Office.
• Ability to lift between 0-25 lbs. without assistance.
• Regular in-person work at a Company-designated work location is an essential function of this position.

Responsibilities

• Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
• Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
• Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.
• Organize and prioritize workstation and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc.
• Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc. Provides assistance as needed in physical inventory preparation.
• Support of After Sales area as needed: Logging in repairs, contacting clients, maintaining active records.
• Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.
• Answering phones in a timely manner and exhibiting friendly and appropriate customer service.

Skills

Retail experience

Communication

POS cash handling

Customer service

Multi-tasking

Detail oriented

Organizational skills

MS Office

Physical lifting

In-person work

Tools

POS system

Job description

Hermès Miami Boutique is seeking a Selling and Service Assistant to support front and back of house operations in a fast-paced luxury boutique. You will process transactions, assist with client services, and help maintain stock room and CRM records.

This role emphasizes high levels of service, accurate POS procedures, and collaboration with management and sales teams. The position requires retail experience in a luxury setting, strong communication, and the ability to multi-task while upholding