Luxury Sales Manager — Lead Elite Clienteling & Growth

Exemplar Luxury Group; Dallas (TX); On-site; USD 71,000 - 90,000; Full time

Benefits offered by this job

Employee discount

Medical, dental, vision insurance

401(k) plan

Job summary

Neiman Marcus, a premier luxury retailer, seeks a Sales Manager to own the in-store sales experience at Saks Fifth Avenue. You will drive clienteling, coach a high-performing team, and ensure exceptional service that aligns with Saks standards.

You will onboard new hires, manage performance, and foster collaboration across departments to deliver outstanding customer experiences. The role emphasizes leadership, talent development, and accountability, with a strong focus on client relationships,

Qualifications

• Experience leading a selling and operations workforce.
• Proven track record of achieving business results.
• Proficiency with clienteling tools and social media for sales.
• Strong oral and written communication.

Responsibilities

• Recruit and onboard new hires with urgency and quality.
• Coach and develop top talent; set clear goals with direct reports.
• Enforce policies and procedures; ensure understanding across associates.
• Evaluate performance and provide follow-up feedback to direct reports.
• Develop directs reports' personal brands as fashion authorities.
• Drive education initiatives: product knowledge, client events, selling training.
• Promote achievement, recognition, and team collaboration.
• Resolve conflicts quickly and fairly.
• Empower team to own customer problems and resolve them.
• Oversee scheduling to align with promotions and business needs.
• Foster trust and open feedback within the team.
• Model candor and challenging the status quo.

Skills

Team leadership

Clienteling

Sales coaching

Communication

Education

Four-year degree preferred

Tools

Google Workspace

Clienteling tools

Job description

Neiman Marcus, a premier luxury retailer, seeks a Sales Manager to own the in-store sales experience at Saks Fifth Avenue. You will drive clienteling, coach a high-performing team, and ensure exceptional service that aligns with Saks standards.

You will onboard new hires, manage performance, and foster collaboration across departments to deliver outstanding customer experiences. The role emphasizes leadership, talent development, and accountability, with a strong focus on client relationships,