Luxury Sales Manager: Lead Team & Elevate Client Experience

Saks Fifth Avenue; Boston (MA); On-site; USD 86,000 - 107,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Voluntary benefits

Job summary

Saks Fifth Avenue, a premier luxury retailer, is seeking a Sales Manager to own the in-store sales experience, develop a high-performing team, and drive customer-centric service. You will recruit, onboard, coach, and manage a direct-report team while maintaining Saks standards of excellence and brand integrity across client relationships.

You will lead by example on clienteling, education initiatives, and event-driven selling, ensuring exceptional service and outcomes aligned with store goals.

Qualifications

• Supervisory experience managing a team of direct reports.
• Proficiency in clienteling tools and social media for selling.
• Experience building, coaching, and developing teams to achieve objectives.
• Excellent oral and written communication skills; able to structure messages clearly.
• Willing to work a flexible schedule including evenings, weekends and holidays.

Responsibilities

• Actively recruiting and onboarding new hires with urgency to build talent bench.
• Train and develop top talent; set goals aligned with department objectives.
• Enforce policies and procedures; ensure understanding across associates.
• Evaluate performance and provide consistent feedback and coaching.
• Develop direct reports to build personal brand as fashion authority using social media.
• Drive education initiatives on product knowledge, client events, and targeted selling.
• Foster a positive environment of achievement and recognition.
• Resolve conflicts quickly and fairly; maintain team harmony.
• Oversee department scheduling with attention to promotions and business needs.
• Encourage feedback and continuous improvement among team.

Skills

People leadership

Team management

Clienteling tools

Social selling

Training and development

Performance management

Scheduling

Conflict resolution

Decision making

Communication skills

Tools

Clienteling tools

Google Workspace

Job description

Saks Fifth Avenue, a premier luxury retailer, is seeking a Sales Manager to own the in-store sales experience, develop a high-performing team, and drive customer-centric service. You will recruit, onboard, coach, and manage a direct-report team while maintaining Saks standards of excellence and brand integrity across client relationships.

You will lead by example on clienteling, education initiatives, and event-driven selling, ensuring exceptional service and outcomes aligned with store goals.