Luxury Sales Experience Lead

Richemont Iberia SL; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Wellness reimbursement

Volunteer days off

Job summary

Cartier North America is seeking a Sales Experience Manager to lead boutique relationships, drive sales targets, and develop proactive client strategies. You will partner with management and Corporate departments to optimize performance and cost controls while promoting a strong, luxury client experience.

The role requires 8–10 years in luxury retail management, strong leadership, and a collaborative mindset to advance prestige partnerships and staff development.

Qualifications

• Bachelor’s degree in a business-related field is preferred.
• Additional language skills are a plus.
• 8–10 years of management experience in luxury retail or hospitality.
• Experience managing direct reports is required.
• Willingness to work retail hours including weekends; travel for training/events as needed.
• SAP experience preferred.

Responsibilities

• Lead business development for the boutique by creating and developing client relationships.
• Drive sales and care service team to achieve sales targets and KPIs.
• Develop knowledge of the boutique business and local market opportunities to drive a proactive sales strategy.
• Implement client strategies to foster genuine relationships and increase opportunities.
• Collaborate with Boutique leadership on CRM outreach, data capture, and repurchase rate.

Skills

Leadership

Client relations

Sales strategy

CRM

Analytical

Interpersonal communication

multitasking

Education

Bachelor’s degree in business

Tools

SAP

Job description

Cartier North America is seeking a Sales Experience Manager to lead boutique relationships, drive sales targets, and develop proactive client strategies. You will partner with management and Corporate departments to optimize performance and cost controls while promoting a strong, luxury client experience.

The role requires 8–10 years in luxury retail management, strong leadership, and a collaborative mindset to advance prestige partnerships and staff development.