Luxury Boutique Sales Director: Lead Client Experience

Richemont; United States; On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits package (health

Dental and vision

Wellness reimbursement

401(k) with employer match

Paid time off

Volunteer time off

Job summary

Cartier North America is seeking an experienced Sales Director for the Costa Mesa boutique to lead a high-performing team in delivering exceptional luxury client experiences. You will drive sales targets, develop business strategies for High Jewelry, and collaborate with cross-functional teams to maximize opportunities across floors.

The role requires a minimum of 10 years in luxury retail management, MBA preferred, and the ability to work retail hours including weekends.

Qualifications

• Minimum of 10 years in management, especially in luxury retail.
• MBA preferred; multi-language skills are a plus.
• Must be available to work retail hours including weekends.

Responsibilities

• Achieve and/or exceed Sales Plans and lead business development initiatives.
• Drive sales team to consistently achieve or exceed sales targets and maximize opportunities.
• Define and implement the business development strategy for High Jewelry in partnership with the HJ sales manager.
• Collaborate with Corporate Departments and communicate to Executives to leverage business analysis.
• Develop knowledge of boutique business and assess local market opportunities.
• Partner with Regional Client Engagement Directors to implement Clienteling strategies.
• Promote networking activities including client events.
• Motivate and support the sales staff, including managers and sales associates.
• Communicate strategic brand focuses to the management team and lead meetings.
• Ensure HR tasks such as scheduling, payroll and overtime are managed by Managers.
• Actively recruit and maintain talent pipeline and coach the team.
• Lead performance reviews and development opportunities with boutique management.

Skills

Luxury retail leadership

People management

Sales strategy

Communication

Analytical skills

HR processes

Brand ambassador

Education

MBA

Multilingual (Spanish/Mandarin/Portuguese/Russian) a plus

Job description

Cartier North America is seeking an experienced Sales Director for the Costa Mesa boutique to lead a high-performing team in delivering exceptional luxury client experiences. You will drive sales targets, develop business strategies for High Jewelry, and collaborate with cross-functional teams to maximize opportunities across floors.

The role requires a minimum of 10 years in luxury retail management, MBA preferred, and the ability to work retail hours including weekends.