Luxury Boutique Director — Lead Elite Client Experiences

Cartier; Charlotte (AR); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Wellness reimbursement and paid time‑o

Paid time off

Job summary

Cartier in Charlotte, NC is seeking a Boutique Director to lead the store team, drive sales growth, and deliver exceptional client experiences. You will develop strategic plans, mentor staff, and collaborate with Maison partners to elevate the Cartier brand in a competitive market.

The role requires 7–10 years in luxury retail leadership, a Bachelor’s degree, and strong MS Office/SAP skills to optimize operations and client service.

Qualifications

• Bachelor’s degree in a related field is a plus.
• Additional language skills are a plus.
• 7–10 years of management experience, especially in luxury retail or hospitality.

Responsibilities

• Lead and elevate the boutique team to deliver exceptional client experiences.
• Drive growth through strategic, data-driven business plans and local market insights.
• Develop high-performing teams through discerning talent evaluations and succession planning.
• Maintain brand standards, client relationships, and exemplary service across all client interactions.
• Collaborate with Maison partners and corporate stakeholders on events and initiatives.
• Forecast staffing needs and manage operational excellence to optimize sales and client journeys.
• Oversee inventory control, budget oversight, and adherence to procedures.

Skills

Leadership

Strategic thinking

Team development

Customer focus

Analytical mindset

Education

Bachelor’s degree in a related field

Luxury retail leadership experience is a plus

Tools

MS Office

SAP

Job description

Cartier in Charlotte, NC is seeking a Boutique Director to lead the store team, drive sales growth, and deliver exceptional client experiences. You will develop strategic plans, mentor staff, and collaborate with Maison partners to elevate the Cartier brand in a competitive market.

The role requires 7–10 years in luxury retail leadership, a Bachelor’s degree, and strong MS Office/SAP skills to optimize operations and client service.