Luxury Boutique Sales Leader

Richemont Iberia SL; McLean (VA); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

Health Savings Account

Life insurance

Disability benefits

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days off

Job summary

Cartier North America is seeking a Sales Experience Manager to lead client relationships, drive sales, and develop market strategies within the boutique network. You will oversee CRM initiatives, data-driven outreach, and service excellence across teams.

Responsibilities include coordinating with leadership and corporate partners, reporting on performance, and promoting a high-touch client experience in a luxury retail setting.

Qualifications

• 8-10 years of management, especially in luxury retail or hospitality.
• Experience in managing direct reports.
• Must be available to work retail hours (including weekends), travel for training, client events, etc.
• SAP experience preferred.
• Strong leadership skills; excellent analytical, organizational and interpersonal communication skills.
• Entrepreneurial spirit to develop their own business and build long-lasting client relationships.
• Creativity in developing new ways to motivate and develop a team.

Responsibilities

• Lead the development of excellent client relationships by creating memorable moments for clients and boutique visitors.
• Drive sales and care service teams to achieve or exceed sales targets and KPIs.
• Master knowledge of the boutique business and local market opportunities to implement proactive sales strategies.
• Implement client strategies to develop genuine client relationships and increased business opportunities.
• Partner with Boutique leadership on CRM efforts including client outreach and data capture.
• Lead and promote networking activities for the boutique team.
• Prepare regular sales reporting and analysis including monthly business development reports.
• Collaborate with Corporate departments to communicate key messages and opportunities.

Skills

Leadership

People management

Client service

Analytical skills

Interpersonal communication

SAP

Retail luxury

Hospitality experience

Travel readiness

Education

Bachelor’s degree in business-related field

Tools

SAP

Job description

Cartier North America is seeking a Sales Experience Manager to lead client relationships, drive sales, and develop market strategies within the boutique network. You will oversee CRM initiatives, data-driven outreach, and service excellence across teams.

Responsibilities include coordinating with leadership and corporate partners, reporting on performance, and promoting a high-touch client experience in a luxury retail setting.