Luxury Boutique Sales Experience Lead

Cartier; McLean (VA); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Job summary

Cartier North America is seeking a Sales Experience Manager to lead boutique business development, foster high-value client relationships, and drive sales performance in a luxury retail environment.

The role requires 8–10 years of management experience in luxury retail, ability to manage direct reports, and proficiency with SAP. Candidates must be flexible for retail hours, including weekends, with strong leadership and collaborative skills.

Qualifications

• Bachelor’s degree in a business-related field is a plus.
• Additional language skills are a plus.
• 8-10 years of management, especially in luxury retail or hospitality.
• Required experience in managing direct reports.
• Must be available to work retail hours (including weekends).
• Previous experience with SAP is preferred.

Responsibilities

• Lead business development for the boutique by creating and developing client relationships.
• Drive sales and care service team to achieve sales targets and KPIs.
• Develop boutique knowledge and local market strategies to implement proactive sales plans.
• Partner with Boutique leadership on CRM efforts including client outreach and data capture.
• Lead networking activities for the boutique team and coordinate with PR for visiting stylists and shoots.
• Develop prestige partnerships to increase prestige sales and VIP client strategy.
• Support boutique management and corporate partners to optimize costs and reporting.
• Prepare regular sales reporting and monthly business development analyses.

Skills

Leadership

SAP experience

Direct reports管理

Luxury retail

Analytical

Organizational skills

Interpersonal communication

Team development

Client relationship building

Education

Bachelor’s degree in business-related field

Tools

SAP

Job description

Cartier North America is seeking a Sales Experience Manager to lead boutique business development, foster high-value client relationships, and drive sales performance in a luxury retail environment.

The role requires 8–10 years of management experience in luxury retail, ability to manage direct reports, and proficiency with SAP. Candidates must be flexible for retail hours, including weekends, with strong leadership and collaborative skills.