Luxury Sales Concierge & Brand Ambassador

Tapestry (Coach/Kate Spade); Key West (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Coach, a global luxury fashion brand, seeks a Sales Associate to deliver elevated, personalized shopping experiences and meet store sales goals. You will support daily store operations, contribute to omni‑channel selling, and help drive brand loyalty through clienteling and product expertise.

The role requires strong English proficiency, 1+ year of luxury retail or equivalent experience, and the ability to thrive in a fast‑paced environment.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast‑paced environment.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

Job description

Coach, a global luxury fashion brand, seeks a Sales Associate to deliver elevated, personalized shopping experiences and meet store sales goals. You will support daily store operations, contribute to omni‑channel selling, and help drive brand loyalty through clienteling and product expertise.

The role requires strong English proficiency, 1+ year of luxury retail or equivalent experience, and the ability to thrive in a fast‑paced environment.