Luxury Sales Associate: Personal Styling & Clienteling

Tapestry (Coach/Kate Spade); Chicago (IL); On-site; USD 22,000 - 32,000; Full time

Job summary

Coach is seeking a Sales Associate to act as the frontline ambassador, delivering an elevated, personalized shopping experience. You will meet personal and store sales goals while supporting daily store operations and omni-channel selling.

The role blends luxury retail service with team collaboration to drive brand loyalty and revenue, requiring energy on the floor and the ability to adapt selling techniques to business needs.

Qualifications

• 1+ years of sales experience; luxury retail preferred
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS)
• Strong English proficiency
• Ability to work in a fast-paced environment
• Luxury retail background, social media savvy, and live‑stream shopping or video demos (preferred)
• Strong English language proficiency (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards.
• Build lasting client relationships through personalized styling and product knowledge.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize POS, clienteling tools, and social selling to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers and maintain relationships to close sales.

Skills

Sales experience

Fashion trends

POS operation

English proficiency

Price sheets reading

Luxury retail background

Social media savvy

Live-stream shopping

Clienteling

Data acquisition

Tools

iPad

Laptop

Mobile POS

Walkie-talkie

Job description

Coach is seeking a Sales Associate to act as the frontline ambassador, delivering an elevated, personalized shopping experience. You will meet personal and store sales goals while supporting daily store operations and omni-channel selling.

The role blends luxury retail service with team collaboration to drive brand loyalty and revenue, requiring energy on the floor and the ability to adapt selling techniques to business needs.