Luxury Sales Associate | Omnichannel & Clienteling Pro

Tapestry, Inc.; New York (NY); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach in New York, NY is seeking a Sales Associate to provide an elevated, personalized shopping experience, meet sales goals, and support daily store operations. This role blends luxury retail service, omnichannel selling, and team collaboration to drive brand loyalty and revenue.

Requirements include 1+ years in luxury retail sales, POS experience, and strong English. Experience with live-stream shopping and clienteling is a plus.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS).
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)
• Schedule: Ability to work a flexible schedule to meet business needs—nights, weekends, peak busy season, and high-traffic retail days.
• Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

POS operation

English proficiency

Luxury retail

Social media savvy

Job description

Coach in New York, NY is seeking a Sales Associate to provide an elevated, personalized shopping experience, meet sales goals, and support daily store operations. This role blends luxury retail service, omnichannel selling, and team collaboration to drive brand loyalty and revenue.

Requirements include 1+ years in luxury retail sales, POS experience, and strong English. Experience with live-stream shopping and clienteling is a plus.