Luxury Sales Associate – Clienteling & Omnichannel

kate spade new york; Salem (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience in a luxury retail environment. You will meet personal and store sales goals while supporting daily store operations and omni-channel selling.

This role emphasizes brand loyalty, cross-selling, and building lasting client relationships through fashion expertise and data-driven follow-up. A fast-paced team environment and flexible scheduling are expected.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation and basic computer proficiency (iPad/laptop).
• Strong English proficiency.
• Luxury retail background, social media savvy, live-stream shopping experience preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS and clienteling tools to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain energy on the floor; manage multiple customers and adapt selling techniques.
• Complete daily tasks (cash wrap, inventory, replenishment, merchandising) while maintaining standards.

Skills

Luxury retail

Sales experience

English proficiency

Social media savvy

POS operation

Live-stream shopping

Tools

POS system

iPad

Mobile POS

Job description

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience in a luxury retail environment. You will meet personal and store sales goals while supporting daily store operations and omni-channel selling.

This role emphasizes brand loyalty, cross-selling, and building lasting client relationships through fashion expertise and data-driven follow-up. A fast-paced team environment and flexible scheduling are expected.