Luxury Sales Associate III: Clienteling & Style Expert

Coach; Oakbrook Terrace (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

Coach is seeking a Sales Associate in a luxury retail setting near Oak Brook Terrace to deliver an elevated, personalized shopping experience and meet store sales goals. You will leverage product knowledge and clienteling to build lasting relationships and drive revenue, while supporting daily store operations and omni‑channel initiatives.

This role requires strong English proficiency, flexibility for nights/weekends, and the ability to thrive in a fast‑paced environment while upholding brand

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.
• Ability to work in a fast‑paced environment.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.

Skills

Sales experience (luxury retail)

Fashion trend knowledge

English proficiency

POS operation

Mobile device proficiency

Tools

POS systems

iPad / laptop use

Walkie-talkie use

Job description

Coach is seeking a Sales Associate in a luxury retail setting near Oak Brook Terrace to deliver an elevated, personalized shopping experience and meet store sales goals. You will leverage product knowledge and clienteling to build lasting relationships and drive revenue, while supporting daily store operations and omni‑channel initiatives.

This role requires strong English proficiency, flexibility for nights/weekends, and the ability to thrive in a fast‑paced environment while upholding brand