Luxury Sales Ambassador: Clienteling & Omnichannel

Coach; Skokie (IL); On-site; USD 42,981,000 - 55,875,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate to deliver an elevated shopping experience in a luxury retail setting in Skokie, IL. You will meet personal and store sales goals, support daily operations, and build lasting client relationships with fashion guidance and product expertise.

You will leverage clienteling tools and omni-channel strategies to drive loyalty and revenue while maintaining a polished store presentation and teamwork with colleagues.

Qualifications

• 1+ years of luxury retail sales experience or equivalent.
• Experience with POS operation and basic computer tools (iPad/laptop).
• Familiarity with clienteling and social selling is a plus.
• Strong English proficiency and fashion trend awareness.

Responsibilities

• Represent Coach as a brand ambassador and achieve personal and store KPIs.
• Develop lasting client relationships through styling and product knowledge.
• Drive sales via cross-selling, upselling, and tailored recommendations.
• Process transactions and support daily store operations.

Skills

Sales experience

POS operation

Mobile POS

Walkie-talkie

Reading price sheets

Fashion trends

English proficiency

Tools

POS systems

Job description

Coach is seeking a Sales Associate to deliver an elevated shopping experience in a luxury retail setting in Skokie, IL. You will meet personal and store sales goals, support daily operations, and build lasting client relationships with fashion guidance and product expertise.

You will leverage clienteling tools and omni-channel strategies to drive loyalty and revenue while maintaining a polished store presentation and teamwork with colleagues.