Luxury Sales Associate III - Clienteling & Omnichannel

Coach; Gilroy (CA); On-site; USD 38,000 - 56,000; Full time

Job summary

Coach is seeking a Sales Associate to deliver elevated, personalized shopping experiences and meet personal and store sales goals. You will support daily store operations, blending luxury retail service with omni‑channel selling to drive brand loyalty and revenue.

The role requires experience in luxury retail, strong English, and the ability to work in a fast‑paced environment. Training, collaboration, and inclusive initiatives are part of our culture.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

POS experience

English proficiency

Luxury retail

Tools

POS systems

Job description

Coach is seeking a Sales Associate to deliver elevated, personalized shopping experiences and meet personal and store sales goals. You will support daily store operations, blending luxury retail service with omni‑channel selling to drive brand loyalty and revenue.

The role requires experience in luxury retail, strong English, and the ability to work in a fast‑paced environment. Training, collaboration, and inclusive initiatives are part of our culture.