Luxury Sales Associate II - Flexible Schedule & Omnichannel

Coach; Gilroy (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Coach is seeking a Sales Associate in California to deliver personalized luxury retail experiences and achieve sales goals. You will build strong client relationships, provide fashion guidance, and drive cross-selling while using POS and mobile tools on the floor.

This role requires fast-paced adaptability, a passion for fashion, and the ability to manage multiple customers with professional demeanor. Training and team collaboration are integral to performance and growth.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising)
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.

Skills

Sales experience

Fashion trends knowledge

English proficiency

Customer service

Live-stream shopping / video demos

Tools

POS operation

Mobile POS

Job description

Coach is seeking a Sales Associate in California to deliver personalized luxury retail experiences and achieve sales goals. You will build strong client relationships, provide fashion guidance, and drive cross-selling while using POS and mobile tools on the floor.

This role requires fast-paced adaptability, a passion for fashion, and the ability to manage multiple customers with professional demeanor. Training and team collaboration are integral to performance and growth.