Luxury Sales Associate – Flexible Schedule & Clienteling

FashionUnited; New York, Northern (NY, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Coach, a global fashion house founded in New York in 1941, is seeking a Sales Associate. As the front-line ambassador, you will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations.

This role blends luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. Represent the brand, build client relationships, drive sales through cross-selling and upselling, and use mobile POS and

Qualifications

• 1+ years luxury retail sales experience.
• Experience with POS operation and basic computer skills (iPad/laptop).
• Luxury retail background; social media savvy; clienteling and data acquisition (preferred).
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow policies and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates and foster a collaborative, trust-based environment.

Skills

Sales experience

Customer service

English proficiency

Fashion knowledge

Tools

POS System

Mobile POS

Clienteling tools

Job description

Coach, a global fashion house founded in New York in 1941, is seeking a Sales Associate. As the front-line ambassador, you will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations.

This role blends luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. Represent the brand, build client relationships, drive sales through cross-selling and upselling, and use mobile POS and