Luxury Sales Associate - Flexible Schedule & Benefits

FashionUnited; Monroe (OH); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Job summary

Coach, a global fashion house, is seeking a Sales Associate to deliver an elevated shopping experience and meet personal and store sales goals. You will support daily store operations while blending luxury service with omni‑channel selling.

Ideal candidates have 1+ year of luxury retail sales experience, familiarity with POS systems, and strong English communication. This role requires flexibility to work evenings, weekends, and peak periods.

Qualifications

• 1+ year of sales experience, preferably in luxury retail; knowledge of fashion trends and competitors.
• Experience with POS operation and basic computer proficiency (iPad/laptop, mobile POS); knowledge of walkie‑talkie use and reading price/release sheets.
• Luxury retail background, social media savvy, and experience with live‑stream shopping or video demos; clienteling and data acquisition skills.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency.

Responsibilities

• Represent Coach as a brand ambassador and adhere to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

POS operation

Clienteling

English proficiency

Tools

POS systems

Job description

Coach, a global fashion house, is seeking a Sales Associate to deliver an elevated shopping experience and meet personal and store sales goals. You will support daily store operations while blending luxury service with omni‑channel selling.

Ideal candidates have 1+ year of luxury retail sales experience, familiarity with POS systems, and strong English communication. This role requires flexibility to work evenings, weekends, and peak periods.