Luxury Sales Associate — Clienteling, Style, Flexible Hours

FashionUnited; Katy (TX); On-site; USD 2,066,400 - 2,686,320; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house based in New York, renowned for luxury retail excellence. The Sales Associate role is the frontline ambassador, delivering elevated, personalized shopping experiences while meeting personal and store sales goals and supporting daily store operations.

You will blend luxury service with omni‑channel selling, build client relationships through styling and fashion advice, and contribute to team success through collaboration, training, and inclusion initiatives.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use and ability to read price/release sheets.
• Ability to work at a fast pace; lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and maneuver the sales floor and stockroom.
• Luxury retail background and social media savvy; experience with live‑stream shopping or video demos, clienteling and data acquisition skills (preferred).
• Strong English proficiency.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise and fashion advice.
• Drive sales through cross‑selling, upselling and tailored recommendations.
• Utilize mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized and stocked; follow retail policies, POS and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs and inclusion activities.
• Welcome feedback, adapt behaviors and maintain a calm, professional demeanor.

Skills

Sales experience

POS operation

Fashion awareness

English proficiency

Tools

iPad/Mobile POS

Job description

Coach is a global fashion house based in New York, renowned for luxury retail excellence. The Sales Associate role is the frontline ambassador, delivering elevated, personalized shopping experiences while meeting personal and store sales goals and supporting daily store operations.

You will blend luxury service with omni‑channel selling, build client relationships through styling and fashion advice, and contribute to team success through collaboration, training, and inclusion initiatives.