Luxury Sales Associate: Elevate Client Experiences

Coach; Orland Park (IL); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity/maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for luxury retail experiences. The Sales Associate serves as front-line ambassador, delivering elevated, personalized service, meeting sales goals, and supporting daily store operations.

Based in a fast-paced luxury environment, you’ll build client relationships, use POS and mobile tools, and collaborate with the team to drive brand loyalty and revenue while representing Coach with professionalism and style.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

Fashion trend knowledge

Clienteling & relationships

English proficiency

Tools

POS system

Mobile POS

iPad / tablet

Price sheets literacy

Job description

Coach is a global fashion house known for luxury retail experiences. The Sales Associate serves as front-line ambassador, delivering elevated, personalized service, meeting sales goals, and supporting daily store operations.

Based in a fast-paced luxury environment, you’ll build client relationships, use POS and mobile tools, and collaborate with the team to drive brand loyalty and revenue while representing Coach with professionalism and style.