Luxury Sales Associate — Elevate Client Experience

kate spade new york; Honolulu (HI); On-site; USD 2,066,000 - 3,341,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate to be the front-line ambassador, delivering an elevated shopping experience and meeting personal and store sales goals. You will support daily store operations and contribute to brand loyalty through exceptional service.

The role requires luxury retail experience, strong English, and comfort with POS systems and mobile tools. Flexibility for varied shifts, including peak periods, is expected.

Qualifications

• 1+ years of luxury retail sales experience or equivalent education and experience.
• Strong English proficiency and ability to communicate with customers.
• Experience with POS, iPad or laptop-based systems and basic tech.
• Familiarity with live-stream shopping or video demos is a plus.

Responsibilities

• Represent Coach as a brand ambassador and maintain service standards.
• Deliver an elevated, personalized shopping experience to clients.
• Drive sales through cross-selling, upselling and recommendations.
• Utilize POS, clienteling tools and social selling to capture data.
• Meet or exceed individual and team KPIs and sales plans.
• Support daily store operations and inventory processes.

Skills

Luxury retail experience

Customer service

POS operation

English proficiency

Live-stream shopping

Tools

POS systems (Mobile POS)

iPad

Laptop

Job description

Coach is seeking a Sales Associate to be the front-line ambassador, delivering an elevated shopping experience and meeting personal and store sales goals. You will support daily store operations and contribute to brand loyalty through exceptional service.

The role requires luxury retail experience, strong English, and comfort with POS systems and mobile tools. Flexibility for varied shifts, including peak periods, is expected.