Luxury Sales Associate: Clienteling & Style Expert

Tapestry, Inc.; Wisconsin Dells (WI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Job summary

Coach, a global fashion house, seeks a Sales Associate to deliver elevated, personalized service and drive store revenue. You will uphold luxury standards, build lasting client relationships, and support omni-channel selling while partnering with a collaborative team in a fast-paced environment.

With a focus on fashion insight, you will use POS and clienteling tools, participate in training initiatives, and adapt to seasonal initiatives to meet sales goals.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

Skills

Sales experience

POS operation

Fashion trend knowledge

Customer service

Social media savvy

Live-stream shopping

Clienteling

Walkie-talkie use

Tools

POS software

iPad

Job description

Coach, a global fashion house, seeks a Sales Associate to deliver elevated, personalized service and drive store revenue. You will uphold luxury standards, build lasting client relationships, and support omni-channel selling while partnering with a collaborative team in a fast-paced environment.

With a focus on fashion insight, you will use POS and clienteling tools, participate in training initiatives, and adapt to seasonal initiatives to meet sales goals.