Luxury Sales Associate: Clienteling & Style Expert

Tapestry (Coach/Kate Spade); Minnetonka (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Coach is a global fashion house and a front-line luxury retailer. The Sales Associate represents the Coach brand, delivering elevated, personalized shopping experiences while meeting personal and store sales goals and supporting daily store operations.

You will blend luxury-retail service with omni-channel selling, build lasting client relationships, and use mobile POS and social selling to drive loyalty and revenue. This role requires adaptability and strong English proficiency.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation and mobile devices.
• Strong English proficiency.
• Knowledge of fashion trends and clienteling/data acquisition is a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Luxury retail experience

1+ years sales experience

Clienteling & data acquisition

English proficiency

POS operation

Tools

POS systems

Mobile POS

iPad

Walkie-talkie

Job description

Coach is a global fashion house and a front-line luxury retailer. The Sales Associate represents the Coach brand, delivering elevated, personalized shopping experiences while meeting personal and store sales goals and supporting daily store operations.

You will blend luxury-retail service with omni-channel selling, build lasting client relationships, and use mobile POS and social selling to drive loyalty and revenue. This role requires adaptability and strong English proficiency.