Luxury Sales Associate — Clienteling & Omnichannel

tapestry; Columbus (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate in Columbus, OH to deliver an elevated, personalized shopping experience and contribute to daily store operations. You will engage clients, set personal sales goals, and use omni‑channel tools to drive loyalty and revenue.

Ideal candidates have luxury retail experience and strong English; you will build relationships, present fashion expertise, and collaborate with a team in a fast‑paced environment.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast‑paced environment.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

Skills

POS operation

English proficiency

Luxury retail

Clienteling & data

Social media savvy

Live-stream shopping

Tools

iPad

Mobile POS

Walkie-talkie

Price sheets reading

Job description

Coach is seeking a Sales Associate in Columbus, OH to deliver an elevated, personalized shopping experience and contribute to daily store operations. You will engage clients, set personal sales goals, and use omni‑channel tools to drive loyalty and revenue.

Ideal candidates have luxury retail experience and strong English; you will build relationships, present fashion expertise, and collaborate with a team in a fast‑paced environment.