Luxury Sales Associate — Clienteling & Omni-Channel

FashionUnited; Elizabeth, Northern (NJ, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity/maternity leave

Commuter benefits

Job summary

Coach is a global fashion house known for its luxury goods and iconic style. We seek a Sales Associate to deliver an elevated shopping experience, meet sales goals, and support daily store operations.

This role blends luxury retail service, omni‑channel selling, and teamwork to drive brand loyalty and revenue. The position emphasizes clienteling, product expertise, and personalized styling, with opportunities to participate in brand initiatives and training programs.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Ability to work at a fast pace, lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.
• Strong English language proficiency.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

POS operation

English language

Social media savvy

Clienteling and data

Adaptability on floor

Tools

POS system

Mobile POS

iPad/laptop

Job description

Coach is a global fashion house known for its luxury goods and iconic style. We seek a Sales Associate to deliver an elevated shopping experience, meet sales goals, and support daily store operations.

This role blends luxury retail service, omni‑channel selling, and teamwork to drive brand loyalty and revenue. The position emphasizes clienteling, product expertise, and personalized styling, with opportunities to participate in brand initiatives and training programs.