Luxury Sales Associate — Clienteling & Brand Experience

Tapestry (Coach/Kate Spade); Town of Riverhead (NY); On-site; USD 40,000 - 48,000; Full time

Job summary

Coach is a global fashion house founded in New York. The Sales Associate delivers an elevated, personalized shopping experience, meets personal and store sales goals, and supports daily store operations.

This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue. Based in the Riverhead store, you will engage clients, stay current on fashion trends, and contribute to a high‑energy, inclusive team environment while delivering exceptional

Qualifications

• 1+ years of sales experience in luxury retail; fashion knowledge helpful.
• Experience with POS operation and Mobile POS on iPad/laptop.
• Strong English proficiency and ability to work in a fast-paced environment.
• Luxury retail background with social media savvy and clienteling skills.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

Skills

POS operation

Customer service

English proficiency

Luxury retail

Social media savvy

Live-stream shopping

Clienteling

Data acquisition

Tools

POS systems

Mobile POS

iPad

Job description

Coach is a global fashion house founded in New York. The Sales Associate delivers an elevated, personalized shopping experience, meets personal and store sales goals, and supports daily store operations.

This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue. Based in the Riverhead store, you will engage clients, stay current on fashion trends, and contribute to a high‑energy, inclusive team environment while delivering exceptional