Luxury Sales Ambassador: Elite Client Experiences

Ralph Lauren; Castle Rock (CO); On-site; USD 21,000 - 28,000; Part time

Job summary

Ralph Lauren is seeking Sales Ambassadors to provide exceptional service and expert styling in our premium stores. You will showcase product knowledge, build client relationships, and drive personal and team sales performance.

Success in this role hinges on effective communication, adaptability to remote or in-store experiences, and the ability to leverage digital tools for clienteling and growth. This position offers opportunities for advancement within the brand.

Qualifications

• Experience in luxury retail preferred.
• Ability to communicate effectively with customers and staff.
• Adept at building relationships and delivering personalized service.

Responsibilities

• Deliver exceptional customer service by understanding needs and providing styling recommendations.
• Strategize personal business growth to boost productivity through wardrobing and clienteling.
• Drive sales by supporting the team to meet monthly, quarterly, and annual plans.
• Provide guidance and coach ambassadors to deliver customer-centric behaviours.
• Develop genuine connections with customers and align recommendations to preferences.
• Meet or exceed KPIs and use tools to drive performance.
• Adapt product presentation for remote or in-person customers.
• Utilize CRM tools to capture meaningful customer data for clienteling initiatives.
• Participate in store initiatives and uphold brand standards.

Skills

Customer service

Communication

Product knowledge

Clienteling

Sales skills

Tools

CRM software

Polo Connect

Job description

Ralph Lauren is seeking Sales Ambassadors to provide exceptional service and expert styling in our premium stores. You will showcase product knowledge, build client relationships, and drive personal and team sales performance.

Success in this role hinges on effective communication, adaptability to remote or in-store experiences, and the ability to leverage digital tools for clienteling and growth. This position offers opportunities for advancement within the brand.