Luxury Sales Ambassador & Clienteling Expert

Ralph Lauren; Deer Park (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Ralph Lauren Corporation in New York seeks a Sales Ambassador to deliver exceptional service and stylish guidance in a premium lifestyle environment. You will leverage product knowledge and clienteling techniques to build lasting relationships with customers.

As a key member of the team, you will drive sales, support store initiatives, and coach peers to uphold brand standards and create memorable RL experiences for every guest.

Qualifications

• Sales experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals.
• Ability to lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, and weekends.
• Ability to build and maintain positive working relationships with customers, management, and co-workers.
• Experience selling to customers using digital tools preferred.

Responsibilities

• Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
• Strategize personal business growth to boost individual productivity through comprehensive wardrobing, successful outreachand leveraging digital tools to enhance clienteling.
• Drive sales achievement by supporting team in achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• Provide guidance and help coach Brand Ambassadors to deliver customer centric behaviors and relationship building skills to contribute to overall team success.
• Develops genuine connections with customers while advising customers while aligning product recommendations that align with their preferences.
• Understand sales goals and objectives and consistently meets or exceeds individual Key Performance Indicators (SPH, data capture, etc) and utilizes key tools and resources to effectively drive performance.
• Understand how to adapt and showcase product differently based on if a customer is remote or in-person, showing flexibility based on customer needs.
• Customer Relationship Management (CRM): Utilizing tools like Polo connect to capture meaningful customer data to support clienteling and additional business initiatives.
• Participates in store and company initiatives and community outreach.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• Provides necessary feedback to Management on category opportunities or needs.
• Maintains store visual standards and uses visual techniques and company guidelines to maintain.
• Supports a professional and positive work environment, champions company core values and upholds company policies, collaborates with colleagues, and contributes to a cohesive and inclusive team environment.
• Supports and participates in team training and company initiatives to execute business results.
• Supports and participates in team training and company initiatives to execute business results.
• Supports the store and team in finding top talent by engaging in networking and sourcing talent.

Skills

Customer service

Product knowledge

Personal styling

Clienteling

High-volume sales

Team collaboration

Tools

Polo connect

Job description

Ralph Lauren Corporation in New York seeks a Sales Ambassador to deliver exceptional service and stylish guidance in a premium lifestyle environment. You will leverage product knowledge and clienteling techniques to build lasting relationships with customers.

As a key member of the team, you will drive sales, support store initiatives, and coach peers to uphold brand standards and create memorable RL experiences for every guest.