Lifestyle Sales Ambassador: Premium Brand & Clienteling

Ralph Lauren; Jenks (OK); On-site; USD 28,000 - 38,000; Full time

Job summary

Ralph Lauren in the United States is seeking an enthusiastic Sales Ambassador to deliver exceptional service and style guidance to clients in a luxury retail environment.

You will build personalized relationships, demonstrate product knowledge, and collaborate with a high-performing team to achieve monthly and seasonal targets.

This role offers exposure to brand strategy and potential progression into management, emphasizing memorable RL experiences.

Qualifications

• Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
• Grow personal business through wardrobing, outreach and leveraging digital tools to enhance clienteling.
• Drive sales achievement by supporting monthly, quarterly, and annual sales plans with the team and upholding brand standards.
• Provide guidance and coach Brand Ambassadors to deliver customer-centric behaviours and relationship building skills.
• Develop genuine connections with customers and align product recommendations with their preferences.
• Understand sales goals and consistently meet or exceed KPI using key tools and data.
• Adapt and showcase product presentation for remote or in-person customers.
• CRM: Using tools like Polo Connect to capture meaningful customer data for clienteling and initiatives.
• Participates in store and company initiatives and community outreach.
• Mantain store visuals and adhere to company guidelines.
• Support a positive work environment, uphold values, and collaborate with colleagues.
• Participate in training and initiatives to drive business results.
• Help find top talent through networking and sourcing.

Responsibilities

• Deliver exceptional customer service by understanding customer needs.
• Provide detailed product knowledge and personalized styling advice.
• Support achievement of monthly, quarterly, and annual sales targets.
• Coach teammates to strengthen customer-centric behaviors.
• Build lasting relationships with clients through active listening.
• Utilize CRM and digital tools to enhance clienteling efforts.
• Maintain store presentation and adhere to visual standards.
• Collaborate with management to implement brand initiatives.
• Participate in community outreach and talent sourcing.

Skills

Customer service

Sales

Communication

Clienteling

Team collaboration

Job description

Ralph Lauren in the United States is seeking an enthusiastic Sales Ambassador to deliver exceptional service and style guidance to clients in a luxury retail environment.

You will build personalized relationships, demonstrate product knowledge, and collaborate with a high-performing team to achieve monthly and seasonal targets.

This role offers exposure to brand strategy and potential progression into management, emphasizing memorable RL experiences.