Luxury Revenue & Reservations Leader

Mandarin Oriental; Boston (MA); Vor Ort; USD 88.000 - 90.000; Vollzeit

Benefits dieser Stelle

MOstay program (complimentary nights &

Meals served while on duty

Complimentary drycleaning

Discounted colleague parking

Zusammenfassung

The Mandarin Oriental, Boston is seeking a Revenue and Reservations Manager to lead the Revenue and Reservations functions, driving revenue growth and delivering exceptional guest experiences. This role reports to the Director of Commercial Strategy and oversees Reservations colleagues to ensure efficient operations and aligned processes.

Based in Boston within the Reservations Department, you will lead pricing, distribution, and performance analysis, shaping commercial strategy while

Qualifikationen

• Bachelor’s degree in Hospitality Management, Finance, Revenue, or a related field required.
• Minimum of 3 years’ experience in a similar role; luxury hospitality strongly preferred.
• Experience with financial reporting and revenue generation strategies.
• Reading, writing, and oral proficiency in English.

Aufgaben

• Maximize room revenue and occupancy by effectively controlling rates and availability.
• Update distribution channels for proper rate and room availability as directed by the Director of Commercial Strategy.
• Assist in the creation and maintenance of rate codes across systems.
• Complete follow through of no-show and cancellation charges.
• Communicate and collaborate daily with Guest Relations and Front of House departments.
• Ensure that Guest History is updated and acted upon accordingly.
• Oversee duties and responsibilities of Reservations colleagues and ensure logical work processes.
• Analyze competitive sets, price positioning, seasonality, mix and displacement.

Kenntnisse

English proficiency

Multilingual

Ausbildung

Bachelor’s degree in Hospitality Management, Finance, Revenue, or a related field

Tools

Infor/HMS

Delphi

IDeaS

SynXis

Lighthouse

Otelier

CoSTR

Jobbeschreibung

The Mandarin Oriental, Boston is seeking a Revenue and Reservations Manager to lead the Revenue and Reservations functions, driving revenue growth and delivering exceptional guest experiences. This role reports to the Director of Commercial Strategy and oversees Reservations colleagues to ensure efficient operations and aligned processes.

Based in Boston within the Reservations Department, you will lead pricing, distribution, and performance analysis, shaping commercial strategy while