Luxury Front Office Leader — Guest Experience

SmartRecruiters, Inc.; Boston (MA); On-site; USD 74,000 - 79,000; Full time

Benefits offered by this job

Discounted employee rates with Accor (

Excellent benefits: medical, dental, V

Development opportunities across Accor

CSR initiatives and community impact

Job summary

Raffles Boston is seeking a Front Office Manager to lead the Front Office team, ensuring attentive, friendly, and efficient service for guests throughout their stay. You will maximize revenue, coach staff, conduct meetings, and maintain high standards per Forbes guidelines and hotel SOPs.

Key duties include effective guest issue resolution, queue monitoring, and collaboration with Accounting, Reservations, and Housekeeping to ensure seamless operations.

Qualifications

• Minimum 2 years Front Office experience
• 1+ year in supervisory role required
• Management experience in a luxury hotel is a plus
• Knowledge of Opera, HOTSOS, and MS Teams an asset

Responsibilities

• Ensure Front Office operates in a friendly, efficient manner and maximizes room revenue and occupancy.
• Respond to guests' requests, problems, and incidents at the Front Desk or via reservations.
• Motivate, coach, and discipline Front Office staff per hotel SOPs.
• Lead Front Office meetings to maintain clear communication of expectations.
• Maintain morale and ensure training per Forbes standards.
• Monitor queues, manage billing, and resolve open folios daily.
• Coordinate with Housekeeping, Reservations, and Accounting.
• Operate Front Office systems, generate reports, and monitor HOTSOS.
• Greet guests and uphold hotel policies and service standards.

Skills

Front Office experience

Supervisory experience

Opera PMS

HOT SOS

MS Teams

MS Office

Tools

Opera PMS

HOT SOS

MS Teams

MS Office

Job description

Raffles Boston is seeking a Front Office Manager to lead the Front Office team, ensuring attentive, friendly, and efficient service for guests throughout their stay. You will maximize revenue, coach staff, conduct meetings, and maintain high standards per Forbes guidelines and hotel SOPs.

Key duties include effective guest issue resolution, queue monitoring, and collaboration with Accounting, Reservations, and Housekeeping to ensure seamless operations.