Revenue and Reservations Manager

Mandarin Oriental Group; Boston (MA); On-site; USD 88,000 - 90,000; Full time

Benefits offered by this job

MOstay programme

Meals served while on duty

Complimentary dry-cleaning

Discounted colleague parking

Job summary

Mandarin Oriental, Boston is seeking a Revenue and Reservations Manager to lead the strategic revenue and reservations functions from the Reservations Department. You will drive revenue growth, market awareness, and brand differentiation while delivering exceptional guest experiences.

The role reports to the Director of Commercial Strategy and oversees Reservations staff, rate code governance, and distribution channel optimization. Strong analytical and leadership skills are essential.

Qualifications

• Bachelor’s degree in Hospitality Management, Finance, Revenue, or a related field is required.
• Minimum of 3 years’ experience in a similar role in luxury hospitality preferred.
• Strong knowledge of revenue management concepts, pricing and distribution.

Responsibilities

• Maximize room revenue and occupancy by effectively controlling rates and availability.
• Update distribution channels for proper rate and room availability as directed by the Director of Commercial Strategy.
• Assist in the creation and maintenance of rate codes across systems.
• Complete follow through of no-show and cancellation charges.
• Communicate and collaborate daily with Guest Relations and Front of House departments.
• Ensure that Guest History is updated and acted upon accordingly.
• Oversee duties and responsibilities of Reservations colleagues and ensure that work processes are in a logical order.
• Ensure that Legendary Quality Standards and hotel policies and procedures are properly understood and followed through.
• Perform training functions including hiring, performance reviews, coaching, training, disciplinary actions, etc.
• Analyze competitive sets, price positioning, seasonality, mix and displacement.
• Provide data to the team for analysis of business segments, accounts, market segment mix, room type demand, channel production and geographical mix.
• Prepare Commercial Strategy Meeting agenda, supporting documentation, and minutes weekly.
• Prepare month-end critiques and communicate results to Regional/Corporate Revenue Management.
• Use revenue management systems and tools to determine, implement, manage and control revenue strategies.
• Participate in financial audits and maintain financial records per hotel policies.

Skills

English proficiency

Education

Bachelor’s degree in Hospitality Management, Finance, Revenue, or a related field

Tools

Infor/HMS

Delphi

IDeaS

SynXis

Lighthouse

Otelier

CoSTR

Job description

The Mandarin Oriental, Boston is looking for a Revenue and Reservations Manager to join our team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Situated in the heart of the Back Bay overlooking Boylston Street, Mandarin Oriental, Boston will introduce a stunning new façade to one of the most desirable addresses in Boston. Our luxurious 136 guest rooms and 12 suites will set the standard for spa & wellness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our Reservations will introduce Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston within the Reservations Department, the Revenue and Reservations Manager is responsible for the strategic leadership, financial performance, and operational execution of all Revenue and Reservations functions. This role serves as a key commercial and operational partner, ensuring exceptional guest experiences while driving revenue growth, market awareness, and brand differentiation.

The Revenue and Reservations Manager reports to the Director of Commercial Strategy.

The Reservations Coordinator and Reservations Agents report to the Revenue and Reservations Manager.

As Revenue and Reservations Manager, you will beresponsiblefor the following duties:

• Maximize room revenue and occupancy by effectively controlling rates and availability


• Update distribution channels for proper rate and room availability as directed by the Director of Commercial Strategy


• Assist in the creation and maintenance of rate codes across systems


• Complete follow through of no-show and cancellation charges


• Communicate and collaborate daily with Guest Relations and Front of House departments


• Ensure that Guest History is updated and acted upon accordingly


• Oversee duties and responsibilities of Reservations colleagues and ensure that work processes are in a logical order


• Ensure that Legendary Quality Standards and hotel policies and procedures are properly understood and followed through


• Perform certain aspects of colleague training functions, including hiring, performance reviews, coaching, training, disciplinary actions, etc


• Analyses competitive sets, price positioning, seasonality, mix and displacement


• Provide data to the team for analysis and evaluation of business segments, accounts, market segment mix, room type demand, channel production and geographical mix, recognising trends and patterns


• Prepare Commercial Strategy Meeting agenda, supporting documentation, and minutes weekly


• Prepare month-end critiques, discuss results, and communicate to Regional/Corporate Revenue Management


• Effectively use revenue management systems and approved tools to determine, implement, manage and control accurate and agreed revenue management strategies


• Participate in required financial audits; maintain financial records and follow hotel policies to maintain audit standards


• Other duties as assigned by management

As Revenue and Reservations Manager, weexpectfrom you:

• Bachelor’s degree in Hospitality Management, Finance, Revenue, or a related field


• Minimum of 3 years’ experience in a similar role; luxury hospitality strongly preferred


• Experience with financial reporting, and revenue generation strategies


• Reading, writing, and oral proficiency in the English language

Preferred

• Experience in Infor/HMS, Delphi, IDeaS, SynXis, Lighthouse, Otelier, and CoSTR


• Multilingual

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.


• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.


• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.


• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Compensation

The salary range for this position is $88,000 to $90,000 annually.

Local Benefits

• A competitive salary and benefits packages


• Meals served while on duty


• Complimentary drycleaning


• Discounted colleague parking available

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including termination.

We’re Fans. Are you?