Strategic Revenue & Reservations Lead

Mandarin Oriental Hotel Group Limited

Boston (MA)

On-site

USD 88,000 - 90,000

Full time

14 days+

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Benefits offered by this job

MOstay

Learning & Development

Wellness benefits

Retirement plans

Meals on duty

Complimentary dry-cleaning

Colleague parking discount

Job summary

Mandarin Oriental, Boston, part of the Mandarin Oriental Hotel Group, seeks a Revenue and Reservations Manager to lead strategic revenue and reservations initiatives in a luxury hotel setting. You will drive rate integrity, occupancy, and distribution alignment while partnering with Guest Relations and Front of House teams for exceptional guest experiences.

Reporting to the Director of Commercial Strategy, you will oversee Reservations staff, analyze market trends, and provide actionable

Qualifications

Bachelor’s degree in Hospitality Management, Finance, Revenue, or a related field.
Minimum of 3 years’ experience in a similar role; luxury hospitality strongly preferred.
Experience with financial reporting, and revenue generation strategies.
Reading, writing, and oral proficiency in the English language.

Responsibilities

Maximize room revenue and occupancy by effectively controlling rates and availability.
Update distribution channels for proper rate and room availability as directed by the Director of Commercial Strategy.
Assist in the creation and maintenance of rate codes across systems.
Complete follow through of no-show and cancellation charges.
Communicate and collaborate daily with Guest Relations and Front of House departments.
Ensure that Guest History is updated and acted upon accordingly.
Oversee duties and responsibilities of Reservations colleagues and ensure that work processes are in a logical order.
Ensure that Legendary Quality Standards and hotel policies and procedures are properly understood and followed through.
Perform certain aspects of colleague training functions, including hiring, performance reviews, coaching, training, disciplinary actions, etc
Analyses competitive sets, price positioning, seasonality, mix and displacement.
Provide data to the team for analysis and evaluation of business segments, accounts, market segment mix, room type demand, channel production and geographical mix, recognising trends and patterns.
Prepare Commercial Strategy Meeting agenda, supporting documentation, and minutes weekly.
Prepare month-end critiques, discuss results, and communicate to Regional/Corporate Revenue Management
Effectively use revenue management systems and approved tools to determine, implement, manage and control accurate and agreed revenue management strategies
Participate in required financial audits; maintain financial records and follow hotel policies to maintain audit standards
Other duties as assigned by management